Citizens Advice South Lincolnshire provide free, confidential and impartial advice and campaigns on a range of topics and issues affecting people’s lives.
They can help with a wide range of topics including:
They are able to offer advice via their Adviceline telephone service from Monday to Friday (10:00am to 4:00pm).
They are also able to offer focused face-to-face advice services to those who cannot use our telephone services at locations in Spalding, Stamford and Grantham.
Citizens Advice South Lincolnshire is totally dependent on volunteers providing the service.
Volunteers carry out a variety of roles, including assisting clients, administration work, reception, marketing, fundraising and Research and Campaigns.
They need new volunteers every year to help them meet the demand for service.
With so many different roles available everyone should be able to find a way to get involved.
Volunteers do not need to know it all, as they provide all trainees with a comprehensive training programme that will give them the skills they need to deliver a high quality service to the clients.
For further information on becoming a volunteer, follow this link to the Citizens Advice South Lincolnshire volunteers web page.
If you’re looking to do something new in 2025, then joining Citizens Advice South Lincolnshire fundraising groups might be for you!
Becoming a volunteer fundraiser is an amazing opportunity to help them continue giving advice and support to the local community.
They are looking for fundraisers to cover all three of their hubs in Spalding, Grantham and Stamford.
The role of the fundraisers would be to create fun and engaging events/activities in their community to raise money for Citizens Advice South Lincolnshire. This could be a simple street collection or organising a Spring Ball.
You would be fully supported by their staff and they can offer training where necessary.
If you are interested then please send an email to fundraising@citizensadvicesouthlincs.org.uk.
Below are the contact numbers for Citizens Advice South Lincolnshire and other useful contact numbers.
Citizens Advice South Lincolnshire Adviceline – 0808 278 7996
This is open Monday to Friday from 10:00am to 4:00pm
Consumer Helpline – 0808 223 1133
This is open Monday to Friday from 9:00am to 5:00pm
Universal Credit Helpline – 0800 328 5644
This is open Monday to Friday from 8:00am to 6:00pm
ACAS (for employment queries/disputes) – 0300 123 1100
This is open Monday to Friday from 8:00am to 6:00pm
Action Fraud – 0300 123 2040
Pension Credit Claim Helpline – 0800 99 1234
Samaritans – 116 123
Scams Action Service – 0808 250 5050
This is open Monday to Friday from 9:00am to 5:00pm
Debt Advice Adviceline (for debt and budgeting advice) – 0808 278 7996
There are three main locations which are:
70a Castlegate, Grantham, NG31 6SH
Freephone – 0808 278 7996
This line is open Monday to Thursday from 10:00am to 4:00pm
Monday: 10:00am to 12:00 noon for drop-ins and 1:00pm to 3:00pm for pre-booked appointments
Wednesday: Appointments Only. Please call Adviceline (0808 278 7996) to book your appointment
Council Offices, Priory Road, Spalding, PE11 2XE
Freephone – 0808 278 7996
This line is open Monday to Thursday from 10:00am to 4:00pm
Tuesday: 10:00am to 12 noon drop-in and 1:00pm to 3:00pm for pre-booked appointments
6 Broadgate House, Westlode Street, Spalding PE11 2AF
Freephone – 0808 278 7996
This line is open Monday to Thursday from 10:00am to 4:00pm
Wednesday: 10:00am to 3:00pm drop-in
Stamford Day Centre, 33 Ryhall Road, Stamford, PE9 1UF.
Freephone – 0808 278 7996
This line is open Monday to Thursday from 10:00am to 4:00pm
Thursday: 10:00am to 12 noon drop-in and 1:00pm to 3:00pm for pre-booked appointments
6 Red Lion Street, Stamford PE9 1PA
The times are 12:30pm to 1:30pm and 7:00pm to 8:00pm
Booked appointments available by calling 07563 385 237 or emailing info@mindspacestamford.com
There are also Outreach centres in Bourne, Deeping St James, Holbeach, Market Deeping and Sutton Bridge, details of these are below.
Holbeach Methodist Church, Albert Street, Holbeach, PE12 7DP
Tuesday – Drop-in service from 9:30am to 11:30am and pre-booked appointments in the afternoon
Boxes of Hope, 23 High Street, Holbeach PE12 7DY
Wednesday – Drop-in service from 9:30am to 11:30am and pre-booked appointments in the afternoon
To book an appointment call Boxes of Hope on 01406 420261
Wake House, 41 North Street, Bourne, PE10 9AE
Every Monday, Wednesday and Thursday – Drop-in service from 9:30am to 11:30am and pre-booked appointments in the afternoon
Market House, 9 Market Street, Long Sutton, PE12 9DD
Every Thursday – Drop-in service from 9:30am to 11:30am and pre-booked appointments in the afternoon
Deepings Community Centre, 2 Douglas Road, Market Deeping, PE6 8PA
Every Wednesday – Drop-in service from 9:30am to 11:30am and pre-booked appointments in the afternoon
38 Church Street, Deeping St James, PE6 8HD
From September 2026, the outreach service will be open weekly on a Thursday and now include a drop-in session from 9:30am to 11:30am and pre-booked appointments in the afternoon. This is funded by the Crisis and Resilience Fund.
For all contact information on the Outreach centres, please follow this link to the Citizens Advice South Lincolnshire website.
Follow this link to download the latest edition of the Citizens Advice South Lincolnshire newsletter.
Follow this link to download the latest edition of the Citizens Advice South Lincolnshire Spotlight.
